The Odjo blog
Notes from the front desk.
Ideas, updates and guides from the team building the AI front desk. How calls get answered, how records stay tidy, and what changes when nobody has to miss an enquiry.
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A fire, an unconscious tenant, and an AI on the phone: what actually happened
Property emergencies do not respect office hours. Pipes burst at eleven at night, boilers fail on a Sunday morning, lifts trap people on bank holidays, and on rare but consequential occasions a tenant rings their managing agent's emergency line to report smoke coming from a stairwell.
Your agency is about to get a lot more phone calls: how to handle the post-RRA surge in tenant and landlord enquiries
Since the Renters' Rights Act went live, agency phone lines are busier than ever. Here is how to handle the surge in tenant and landlord enquiries.
Week one of the Renters' Rights Act: the five things your agency should have done by now (and how to catch up if you haven't)
The Renters' Rights Act is live. Here are the five things your letting agency should have done by now, and quick catch-up fixes if you have not.
Rent increases after 1 May 2026: how letting agents should handle the new Section 13 process
From 1 May 2026, rent can only be increased via Section 13. Here is the step-by-step process for letting agents managing rent reviews.
Pet requests from tenants after 1 May: how letting agents should set up a compliant process now
From 1 May 2026, tenants can formally request to keep a pet. Letting agents have 28 days to respond. Here is how to build the workflow before the deadline.
Rent increases and tribunal challenges: the next pressure point for property managers
New regulations make rent increases harder to implement and easier for tenants to challenge. Property managers are about to face a wave of tribunal referrals and extended negotiations. Here's how to handle them without losing rental income or landlord confidence.
The Written Statement of Terms is here: a line-by-line guide for letting agents
The government has published the Written Statement of Terms for new tenancies from 1 May 2026. Here is a line-by-line guide for letting agents.
Selective licensing in 2026: How to handle the landlord inbox surge when councils switch it on
Dozens of councils are rolling out selective licensing schemes in 2026. For property managers, this means an avalanche of landlord queries, application admin, and compliance checks. Here's how to handle the surge without drowning your team.
Making Tax Digital starts 6 April: what property managers and letting agents actually need to do
MTD for Income Tax starts 6 April 2026. Here is what letting agents and property managers need to do to prepare themselves and their landlord clients.
EPC changes and the Home Energy Model: why 'just a consultation' still breaks your inbox
The government's consultation on EPC changes and the Home Energy Model has landlords panicking before regulations even become law. Property managers are fielding hundreds of anxious queries about costs, timelines, and compliance. Here's how to manage the chaos.